Industry-specialized support
Manage More Shipments. Keep Your Head on Straight.
3PLs juggle customer accounts, carrier relationships, TMS data, and compliance. A specialized VA can handle account management, shipper communication, and operations coordination, letting you scale smoothly.
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Capabilities
What Your Logistics VA Does
Shipper account setup and documentation
Customer service and issue resolution
TMS data entry and shipper portal management
Carrier outreach and rate comparison
Shipment tracking and exception management
Invoice accuracy and payment follow-up
Compliance documentation and audit prep
Weekly KPI reporting and analytics
Solutions
Common Challenges We Solve
Shippers call with issues, tracking, billing, delivery status, that nobody's answering
Our Solution: VA owns shipper communication, resolves 80% of inquiries without escalation
TMS is a black hole, data gets entered late, wrong, or not at all
Our Solution: VA maintains real-time TMS hygiene, flags shipper vs. carrier mismatches
You're tracking down carrier invoices and chasing payments manually
Our Solution: VA maintains invoice log, flags aging, sends reminders, prepares payment files
Process
How It Works
Brief Your Needs
Tell us about your business, your pain points, and what you need help with.
Get Matched
We match you with a vetted VA who knows your industry inside and out.
Start Working
Your VA is up and running within days. 98% of clients keep their VA.
VAs Placed
Retention Rate
24h
Placement Speed
40+
Hours Saved/Week
Questions
Frequently Asked Questions
How does a VA handle multiple TMS systems (some shippers have their own)?
Your VA learns the shipper's preferred method (EDI, email, portal, phone). We bridge the communication, shipper submits to VA, VA enters into your TMS and vice versa.
Can a VA take on shipper relationship building?
What if we add 20 new shipper accounts?
How do you prevent billing disputes?
Will your VA understand our operating model?
Ready to Transform Your 3PL Virtual Assistant?
Get matched with a specialized VA in 24 hours. No long contracts, no surprises.
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