Industry-specialized support
Run More Loads. Don't Hire More Dispatchers.
Dispatch services are margin-thin and labor-intensive. A VA can handle secondary dispatch, customer support, and load optimization, multiplying your capacity without multiplying payroll.
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Capabilities
What Your Logistics VA Does
Secondary dispatch for standard loads
Load assignment and driver notification
Customer service calls and inquiries
Rate confirmation and contract prep
BOL generation and delivery coordination
Exception handling escalation
Driver communication and support
Performance reporting and metrics
Solutions
Common Challenges We Solve
Customers call with 'where's my load?' 100 times per day
Our Solution: VA answers calls, checks status, updates customer, only escalates issues
You need 2 dispatchers to cover 8-10 drivers during peak times
Our Solution: VA handles the routine load assignments; your dispatcher handles complex/emergency moves
Driver dissatisfaction when there's no one to answer their questions
Our Solution: VA manages driver communication, answers questions, escalates real issues
Process
How It Works
Brief Your Needs
Tell us about your business, your pain points, and what you need help with.
Get Matched
We match you with a vetted VA who knows your industry inside and out.
Start Working
Your VA is up and running within days. 98% of clients keep their VA.
VAs Placed
Retention Rate
24h
Placement Speed
40+
Hours Saved/Week
Questions
Frequently Asked Questions
Can a VA make dispatch decisions, or just answer phones?
Both. For standard, high-volume loads, VA can assign them independently. For complex/unusual moves, VA prepares the scenario and you decide.
How do you prevent miscommunication with drivers?
What happens when a driver is upset or demanding?
Will this work for refrigerated or specialty loads?
How much does this actually free up your existing dispatcher?
Ready to Transform Your Dispatch Service Virtual Assistant?
Get matched with a specialized VA in 24 hours. No long contracts, no surprises.
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